WARRANTY & SUPPORT
WE’VE GOT YOU COVERED
|
FRAME (EXCLUDES COATINGS) |
10 YEARS |
|
STRUCTURAL COMPONENTS
|
10 YEARS |
|
PULLEYS
|
3 YEARS |
|
BEARINGS
|
3 YEARS |
| ROPE | 1 YEAR |
|
LABOR
|
1 YEAR |
|
ELECTRONICS
|
1 YEAR |
|
UPHOLSTERY
|
6 MONTHS |
|
ACCESSORIES
|
6 MONTHS |
At ROPEFLEX our primary goal is to provide consumers with the best commitment to service and support in the industry. Our philosophy is to design and build extremely reliable fitness equipment using the highest quality materials. The result is better products at the best value. We source our materials from within the United States, and all our products are built in California using state of the art manufacturing facilities.
What makes ROPEFLEX machines attractive is the fact that they are low maintenance. Our direct drive magnetic resistance mechanism is virtually maintenance-free and does not employ gears, belts, or pulleys. We designed our equipment right from the start, using computer-aided design, and we perform rigorous testing indoors and outdoors. In addition, we can customize any of our products to the customers’ specific needs, while maintaining the same high-quality service and support as we do for our standard line of equipment.
ROPEFLEX EQUIPMENT FEATURES
- Precision Welded Laser Cut Commercial Gym Quality strength equipment made in the United States
- US made cushions are made using 2-inch thick 8lb Foam Padding and high quality vinyl
- Our proprietary smooth, quiet and self-adjusting resistance technology
- US made highest quality polyester double braided rope
- Heavy 11-gauge (0.120 inch wall) tubing frames provide strength and durability
- Nickel or Zinc plated and stainless-steel attachment hardware
We believe in our products and strive to offer the simplest and fastest resolution to all equipment related concerns. Our warranty service program gives its customers the option to return the product for repair, exchange or refund if the product is determined to be defective.
PRODUCT SUPPORT
Registration & Support
Please Log in before requesting support. You will be able to create new account if you do not have one.
To REGISTER PRODUCT please create support request and specify model number & serial number if available. Multiple products can be registered on the same support request.
We are Open: Monday - Friday, 9:00AM - 5:00PM (Pacific Standard Time)
Our primary goal is to provide consumers with the best commitment to service and support in the industry. Our philosophy is to design and build extremely reliable fitness equipment using the highest quality materials. The result is better products at the best value. We source our material from within the United States of America and all of our products are built here, in California using state of the art manufacturing facilities.
Cancellation Policy
Order for stocked items may be cancelled at any time prior to shipment.
Made-to-order items may be canceled within 48 hours of placing an order.
To cancel an order please call us at +1 (650) 549-5888
Return | Exchange Policy
You may return or exchange an unused item in new condition within 15 days of delivery. Restocking (15% minimum) and shipping fees associated with returns and exchanges will be customers sole responsibility. All items must include original packaging. Items that are used or damaged may be denied a refund or exchange.
Return Exceptions
All Final Sale items cannot be returned. Other non-returnable purchases include made-to-order items and closeout items. Items returned incomplete or without the original packaging may be denied a refund or exchange.
Return Process
Please allow up to 5-8 business days for your return or exchange to be processed on the original item(s) has been received. In most cases your refund will automatically go back to the original form of payment used for the purchase. Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.
If you have questions or received an incorrect or damaged item, please Contact Us .
Return Address
ROPEFLEX
100 Glenn Way, Unit 5
Attn: Returns
San Carlos, CA 94070
Service & Parts
Replacement and spare parts can be ordered directly through ROPEFLEX. Browse our parts catalog or contact us if the part(s) you are looking for is not in our online catalog.
Service Manuals
Service manuals and product service bulletins are available to registered partners and customers. CONTENTS OF SERVICE DOCUMENTATION SECTION WILL NOT BE ACCESSIBLE WITHOUT PROPER AUTHORIZATION. Please request access by calling us:
+1 (650) 549-5888